You can delete your GymLink account, and the personal data linked to it, at any time. Members do it in the GymLink - Member App member app, and gym owners, receptionists and trainers in the GymLink - Gym Management App app. Anyone who can’t use an app can ask us by email. Both apps are published by Byteplex Technologies Private Limited, which operates GymLink.
Members: in the GymLink - Member App app
- 1Open the app and sign in with your mobile number or Google account.
- 2Go to Profile → Delete my account.
- 3Read what will be deleted, type “delete”, and tap Delete my account.
Your account is deleted the moment you confirm, and you are signed out on every device. If your account is also used to run or work at a gym, the member app asks you to use the gym app instead, because only that app shows what deleting means for the gym.
Gym owners and staff: in the GymLink - Gym Management App app
- 1Open the app and sign in with your mobile number or Google account.
- 2Tap your picture at the top of any screen to open Settings, then tap Delete my account. If your gym isn’t live yet, or its GymLink plan has ended, Delete my account is at the bottom of the screen you see instead.
- 3Read what will be deleted. An owner also sees each gym that will close, and what that ends.
- 4Type “delete” and tap the delete button.
Your account is deleted the moment you confirm, and you are signed out on every device. A receptionist or trainer is removed from their gym’s staff, and the gym owner is told by email. Deleting a gym owner’s account also closes every gym they own.
Before you can delete
The app checks these first and tells you what is left and when:
- 1Gym owners: no member at any of your gyms can still have an active or paused membership, including a renewal that starts later. Deleting closes your gyms, so nobody can still be owed time there. Remove those members (open each one in Members, in the app or on the web, and choose Remove from gym), or wait until their memberships end. A member you remove no longer counts; any refund you owe them is between you and them.
- 2Trainers: the personal-training packs you train must have ended, because no one else can take them over. The app shows the date the last one ends.
- 3Open payments: a GymLink payment link still open for your gym is cancelled first. If a payment is going through at that moment, try again in a few minutes.
If you own a gym, download what you need before you delete: your sales and invoices are deleted with the gym, and GST law asks you to keep your invoices. Deleting also ends any GymLink plan you have already paid for, without a refund, as our Terms say.
By email, if you can’t use an app
Write to info@gymlinklabs.com with the subject “Account deletion request”. Include your name, your gym’s name, and the email address or mobile number registered with GymLink, so that we can verify your identity. We delete the account as soon as we have verified the request, and in any case within 30 days. The same conditions apply as in the app, and we tell you if one of them stops us.
Opens your email app with the subject and the details we need already filled in.
What we delete
| Whose account | What is deleted |
|---|---|
| Everyone | Your name, mobile number and email; your profile (date of birth, gender, height, weight, emergency contact and address); your sign-in on every device, including Google sign-in; any sign-in or verification codes; your agreement to the privacy notice; and your check-in history |
| Members | You are removed from the member list of every gym you belonged to. Personal-training sessions you had left are forfeited, and the gym’s notes about you are deleted |
| Receptionists and trainers | You are removed from the staff of every gym you worked at, your access ends, and the gym’s notes about you are deleted |
| Gym owners | Every gym you own closes, and all of its data is deleted: its members’ records, staff records, sales and payments, member invoices, attendance, plans, offers, branches and check-in QR codes, and its GST and bank details |
Deletion is permanent. Your account and personal data cannot be recovered, and you can no longer sign in with that account. If you sign up again with the same number, you start a new account with no history.
What we keep, and why
We keep only what a gym needs for its own books, what the law requires, and what we need to prevent fraud:
| What we keep | Why | For how long |
|---|---|---|
| A gym’s records of payments it received from a member, and of the sessions and sales a staff member handled, with the person’s name and contact details removed | They are the gym’s business records | While the gym uses GymLink |
| Daily attendance counts, without names | The gym’s attendance reports | While the gym uses GymLink |
| The invoices we issued to a gym and its GymLink payment records, including the payment details Razorpay sends us. An invoice shows the gym’s legal name, address and GSTIN, which for a sole proprietor is their own name | Indian tax and company law | Up to 8 years |
| Free-trial records: the trial request, the IP addresses the gym was registered and the trial requested from, and one-way codes made from the owner’s account, mobile number and email, and the gym’s bank account, GSTIN (and the PAN within it), name and address | To stop the same people claiming another free trial. The codes can’t be turned back into those details | IP addresses: 1 year. The one-way codes: 3 years |
| A note that the account was deleted: its account ID and the time, nothing else | So that we can delete it again if we ever restore a backup | Until all older backups have expired |
| Server and security logs, which may include an IP address and an account ID | Security, investigating misuse, and lawful requests from authorities | 30 days |
| Copies in our encrypted backups | Recovery from a failure | They expire within 30 days. If we ever restore one, we delete your data again before it is used |
Emails and text messages already sent stay with whoever received them, including the gym that was told about your deletion. Our email and SMS providers keep their own delivery records under their policies. We do not use the information we keep for any other purpose.
Deleting some of your data without deleting your account
Members can change or clear their own details in the member app, under Profile → My details. For anything else, such as a gym’s record of you, ask your gym, or email info@gymlinklabs.com and we will work with your gym to delete it. We may keep what the table above lists.
Leaving a gym without deleting your account
Members can ask their gym to remove them from its member list, and staff can ask the gym owner to switch off their access. That ends your link with that gym only. To delete your GymLink account, use one of the ways above.